Hialeah Taco Bell Employee Fired for Not Serving English Speaking Customer
Hialeah, Florida – A worker at a Hialeah Taco Bell refused to serve a woman who didn’t speak Spanish. The video of the encounter quickly flew across social media, garnering anger.
In the video, which was posted Thursday night, Montgomery asked the annoyed woman, “Do you have a manager here?”
“She is in her house sleeping,” the employee replied in Spanish in a dismissive tone. There was no one else to take the order, the employee claimed.
“Honey, I have a car behind you,” the employee says in Spanish and closes the window.
“Can you move please? I have an order behind you. There is no one who speaks English,” the woman tells Montgomery in the video and threatens to call the police.
“This is Hialeah, I’m sorry,” she said in Spanish.
Two other Taco Bell workers approached the drive thru window when they heard the altercation, but apparently they did not try to help the client.
“No more, papi,” the clerk said in Spanish to a man who was in the car with Montgomery and was trying to argue that they were in the United States.
Finally, they had to leave without making an order.
So here’s one thing: the woman knew enough about the word “manager” to respond to it in a “dismissive tone.” Hialeah is reportedly 94% Latino.
Taco Bell reportedly fired the worker because she didn’t follow their acceptable “customer service standards.” Probably that won’t fix the problem if no one else in the restaurant spoke English. They obviously knew some English words. It would have been simple for the clerk to point to the numbers on the menu so that Montgomery could order.
One of the commenters on Montgomery’s Facebook post wrote,
“Hialeah is still part of Florida and, as far as I remember, correct me if I’m wrong, Florida is part of the UNITED STATES OF AMERICA, it’s a country where English is the language we speak. This is a shame for the Hispanic / Latino community.”