Hialeah Taco Bell Employee Fired for Not Serving English Speaking Customer

 In Domestic

Hialeah, Florida – A worker at a Hialeah Taco Bell refused to serve a woman who didn’t speak Spanish. The video of the encounter quickly flew across social media, garnering anger.

Alexandria Montgomery attempted to place an order at the Taco Bell in Hialeah on Wedmesday night at around 10:30 p.m.. The worker wouldn’t take the order because Montgomery wasn’t speaking Spanish. Shocked, Montgomery kept trying to get her to take it, but she was rebuffed each time.
The Miami Herald reported the exchange like this (emphasis mine):

In the video, which was posted Thursday night, Montgomery asked the annoyed woman, “Do you have a manager here?”

She is in her house sleeping,” the employee replied in Spanish in a dismissive tone. There was no one else to take the order, the employee claimed.

“Honey, I have a car behind you,” the employee says in Spanish and closes the window.

“Can you move please? I have an order behind you. There is no one who speaks English,” the woman tells Montgomery in the video and threatens to call the police.

“This is Hialeah, I’m sorry,” she said in Spanish.

Two other Taco Bell workers approached the drive thru window when they heard the altercation, but apparently they did not try to help the client.

“No more, papi,” the clerk said in Spanish to a man who was in the car with Montgomery and was trying to argue that they were in the United States.

Finally, they had to leave without making an order.

So here’s one thing: the woman knew enough about the word “manager” to respond to it in a “dismissive tone.” Hialeah is reportedly 94% Latino.

Taco Bell reportedly fired the worker because she didn’t follow their acceptable “customer service standards.” Probably that won’t fix the problem if no one else in the restaurant spoke English. They obviously knew some English words. It would have been simple for the clerk to point to the numbers on the menu so that Montgomery could order.

One of the commenters on Montgomery’s Facebook post wrote,

“Hialeah is still part of Florida and, as far as I remember, correct me if I’m wrong, Florida is part of the UNITED STATES OF AMERICA, it’s a country where English is the language we speak. This is a shame for the Hispanic / Latino community.”


Showing 7 comments
  • Don

    I have always said………..if you live or work in the USA you need to learn English, as that is what is spoken here. NOTHING should be in any other language than English as you encourage this multi-cultural crap

  • Marty

    Dinero is the international language.
    Then again, Taco Bell has made huge business gains since “redefining” themselves. They used to be a Mexican restaurant. Who did they think they were kidding? When Pepsi bought them they re-engineered themselves and identified themselves as a fast-food restaurant. As it was and should’ve been all along. And their business has gone up as quick as a #2 Special can go through you.

    • Brandon

      Hey Marty taco bell was never a Mexican restaurant they used to be a Coney dog stand until the owner and his wife went to Mexico and changed their menu because they fell in love with the food only thing they kept was the sauce every restaurant in us cater to multi lingual but usually only print in two but workers are trained to use cards to point out what they want

  • Lisa Hawks

    if you only speak spanish, you shouldn’t have that job…F U..she is probably illegal

  • Deborah Rowe

    This isn’t Mexico, they’re in the United States of America! They need to speak English, if we were in Mexico they would expect us to speak their language! Sure is odd if the conversation had been about her pay, I’m sure she would’ve understood that!

  • John Volborth

    Same deal gg on here in NC. Stopped on more than one occasion to ask for info and whole crew, 7-10 men, no one speaks English. Amazed when the same thing happened as I asked a question of a crew that was working on replacing a bridge. Contracted company hired by the state…

  • Yaz

    When my sister moved to Miami several years,ago after she left the military, she could not get a job because she could not speak Spanish. It took her almost a year after learning some Spanish. We grew up in the Philippines but we speak real good English a necessity to work in the USA. I say if you want to live iand be a part of this country, learn to speak the language. If all the foreigners who moved to this country can speak English what makes some of the Latinos/Hispanics so special that they don’t have to learn?

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